NFL’s Facebook Message to Fans Example of Social Media Fail

By Stephanie Stradley FanHouse Writer 

Why is it that so many large corporations are so bad at social media? The latest example of social media failure is the NFL’s recent use of Facebook to communicate with fans. On Tuesday, the NFL used Facebook to get Roger Goodell’s message out to fans about his desire to get a labor deal done by March. Most fans agree with this point of view. However, the Facebook message went beyond that and added an ill-advised question:

“A message from Commissioner Roger Goodell on a new agreement: “This is an opportunity to create a better future for the NFL, to improve the game for our fans.” How would you like to see the game improved?”

Uh oh. The number one response by far seems to be some variation of “Fire Roger Goodell” and calling him various mean things, sometimes referencing private anatomical parts. After that, the majority of the sentiments include no lockout, no 18-game season, and not screwing up the game with other seemingly arbitrary changes.

Trial lawyers know that the first rule of asking questions is to be cautious in asking an open-ended question where you may not like the answer. That’s not a bad guideline for corporations to follow when using social media. In addition, most fans are cynical enough to know that the NFL isn’t really interested in what fans have to say, and to pretend they are is an insult to them. So asking disgruntled fans what their opinions are to see the game improved is an invitation for online abuse. In which case: mission accomplished.

You Still Think Facebook and Social Media Is A Fad For Business? Think Again.

So do you still think Facebook and Social Media is a FAD!!!  Today’s business is moving at the speed of light, so it can be hard to keep up. Should you incorporate social networking into your business and if so, then how do you make that happen? I recently ran across a very interesting video that may help you think about Facebook and Social Media in a new way!  Are you ready to jump in?  Don’t get left behind.

How to Use Social Bookmarking Sites to Your Advantage

Social bookmarking has become a powerful tool for many online business people, and you are losing a lot if you do not know how to use social bookmarking for your website’s advantage. Take note that almost everybody has been using this traffic generating tool, so you have to make the most out of social bookmarking.

Social bookmarking is one of the top techniques that you can use to promote your website and build more traffic. If you’re not involved, it’s time to get with the program!

Social bookmarking started for me when I joined a few of the top social bookmarking sites. You may think this is all you need to do to get involved, but trust me – there is more to social bookmarking than simply joining the social bookmarking circles!

The first thing to do is visit a few of the top social bookmarking sites: Digg, del.ici.ous, Furl, and Yahoo, just for example. You can do a Google search for these to find them if you’ve never been there before.

Then, sign up for a free account with each of these. When signing up for an account, you will have the opportunity to select buttons that you can add to the end of each of your blog posts. This will allow readers of your blog to “Digg” your post over at the Digg social bookmarking site.

When someone clicks on your Digg button, it will bring them to the Digg site, where they would login with their account username and password. The blog post or article would then appear as a URL, and the person who clicked “Digg” will have the opportunity to post a comment about your post.

This can do nothing but good things for your website. If everyone gives your post a Digg, think of all the links in Digg you will have pointing back to your site. This will certainly increase your traffic when someone goes onto Digg looking for a post on a topic that interests them.

This is where I initially went wrong in my social bookmarking efforts. You don’t want to stop after just joining these social bookmarking sites and leaving a button on your blog posts for everyone else to find and click. You want to get actively involved in the social bookmarking process by becoming an active member of these sites.

What I mean by being “active” is that you want to visit these sites, and find topics of interest to you, or topics that relate to your online business. Once you find other posts on your topic of interest, then you have the opportunity to bookmark, or “favorite” those posts, and add a comment.   

Doing this can really increase your traffic, as evidenced by my own increasing website stats just by doing this one thing alone. If you “favorite” other people’s sites and they “favorite” your site and you each comment on other’s posts, then you will soon have a network of links pointing back to your site.

This important piece of the social bookmarking puzzle is something I didn’t even realize myself until I got involved with my latest social bookmarking site called “Squidoo”. Apparently, Google just loves Squidoo at the moment, so I jumped on the bandwagon along with others I know joining the site.

The great thing about Squidoo and sites like MySpace is that you can create a “lens” which is just like a mini web page, or landing page that gives visitors to that lens a quick overview of what you have to offer. This will hopefully entice them to click your links and bring you more traffic.

I’ve made darn sure this time that after creating my lens I did not just leave it at that. I have visited other lenses on my topic of interest, added those lenses to my “favorites” list, and sent comments to others in hopes that others will visit my links as well. So far, this has increased my traffic very quickly and I may even reach a personal goal thanks to this technique alone!

Next, I am going to try creating more than one lens and link one to the other, which will hopefully entice visitors to read one of my lenses, and then click on to the other, increasing my traffic even more!

The thing to watch out for when using social bookmarking sites is that you don’t want to be a spammer who is out there just to get your links seen and clicked. As with anything in internet marketing, like forum posts, no one likes someone who is just there to advertise themselves. You want to offer valuable information, and make a valuable contribution by offering good advice, and great content.

Be Seen in Social Media to Get Noticed

According to recent data collected by comScore, GroupM and M80, display ad exposure on social media networking sites lifts consumer response to your ads in paid search.               

Consumers are more likely to recognize and respond to your paid Google ad if they have also seen your display ads on a site such as Facebook or Linkedin. Research showed a 19 percentage point increase in searches on the study group brand among users who saw social media ads relevant to the brand. In other words—if someone sees your business in an ad on Facebook or another social media site…..and then sees you’re paid in a Google search…they are much more likely to recognize you.  

“Every day consumers express their intent via search. Now, we better understand how that intent is established via social media and the interplay between the channels,” says Chris Copeland, the CEO of GroupM Search—The Americas.  Better yet, shoppers who have been exposed to influenced social media along with a paid search ad had a 50% higher click through rate! 

Now, that’s something to get excited about! 

“This finding provides strong evidence that investing in social media marketing can both increase initial brand consideration and drive higher conversion rates once the consumer has decided to purchase,” says Graham Mudd, the VP of comScore.  

If you are still dragging your heels and not utilizing the amazing opportunities for social media marketing—get with the program! You can build your business tremendously with social media marketing. It’s HOT and it’s getting hotter every day! Catch the wave and get in on the action!  Facebook and Linkedin are great social media communities to join, but there are quite a few others. In fact, if you have a more specialized niche, it would be a good idea for you to do a Google search for online communities with users who have interests relevant to your products. For example, if you are selling auto accessories, join a social community of auto enthusiasts.  

The word is out about how being seen on social media sites can boost your click-throughs in paid search, so get busy making your business visible!

Social Networking Etiquette: Mind Your Manners to Grow Your Business

Social media marketing is hotter than a firecracker, and growing hotter every day as online entrepreneurs realize just how effective this particular marketing technique can be.  If you aren’t using social media marketing—you should be. 

However, a word of caution: Use social media wisely or you can end up doing more harm to your business than good. 

There are certain, basic, unwritten rules of etiquette that apply to social media. Before diving into the deep end of the social media scene, familiarize yourself with these rules of etiquette so that you don’t jump in there and start putting your foot in it.  There is a lot more to social media marketing than joining Facebook, Twitter or Linkedin and trying to get friends or followers.  First of all, don’t rush in and start requesting friends like somebody that’s been stranded on a desert island alone for the past 10 years and is desperate now for companionship of any sort. 

Take your time. Go slowly. You’re impatient, that’s understandable. You have probably looked around and seen some of your competitors with 3000 friends and/or followers and you want to catch up.  But, quality is actually much more important than quantity, anyway. 

Think of your social community friends sort of like traffic to your online store. You want traffic, of course. But you want the right kind of traffic, not just a torrent of visitors who are not ever going to become buyers.  This applies to your social media friends, too. Be a bit selective about who your friends and followers are and aim for quality.

A big No-No is to go through your online address book and send friend requests to everybody on it. You will not win friends this way. In fact, you will antagonize many of those people to the point where it will damage any existing relationship you have with them. 

The correct way to go about letting folks know you now have a page on Facebook or whatever is to announce it on your website, or in an email newsletter, or in your email signature.  This way, your contacts who want to participate will, and the others who don’t want to—won’t.  You don’t want them, anyway. 

Although you don’t want to bombard anyone you’ve ever emailed with friend requests, you do want to connect with net workers who approach you. If it seems like a real, live person and not a spammer, then friend them. Not to do so would be offensive and against the social media etiquette rules.  Be professional at all times. Don’t tweet messages from Twitter that would offend some of your followers, for example. Remember that you never know who will read a message you post online or send out in a tweet! 

Don’t be too sales-y with your new friends, especially at first. People don’t like to feel used and it’s bad social manners to give someone the impression that you only want them as a friend to try and sell them something.  You do want to build your business, naturally.  But be tactful about it! 

Mind your manners in social media marketing and watch your business grow!

 

How to Market Your Business on Facebook

We all used to think Facebook was for kids; I’m with you I used to think the same thing as well, but it’s time to change our thinking. There are many companies using Facebook to market and seeing success in doing so.

Consider the following statistics provided by O’Reilly Media. Between September 2008 and February 2009…

• The number of Facebook users between the ages of 35 and 44 increased by 51%
• Facebook users among the ages 45-54 grew by 47%
• Facebook users ages 26-34 increased by 26%
• More than half of the 140 million Facebook users are out of college

As you can see Facebook is no longer for just college students. Why should you use Facebook as a marketing tool? The answer is easy; you can use Facebook to gain new clients, stay in touch with current clients and promote new products and sales offers. You can also use it to create buzz and PR that is specific about your business.

How do you do this? Facebook offers you many tools, to be successful in marketing your business you must have an understanding of these tools. In this article we will look at two in particular:

• Facebook Pages
• Facebook Groups

Facebook Pages

Facebook Offers you Facebook Pages. What does that mean? You can use Facebook Pages to create and give your business their own profile on Facebook; the best thing is right now they are free. These pages give your business an identity on Facebook which strengthens your brand. Current customers or even potential customers can become fans of your page and by doing so this allows them to follow you and receive any updates that you post to your page.

The great thing about Facebook Pages is that every time someone becomes a fan of your page all of their friends see that they have become a “fan.” This often attracts other followers as well as creates a buzz regarding your business and of course your Facebook Page.

You can use your Facebook Page to not only share your company information, but you can also use it to post photos, videos, applications and messages. Any activity that you perform on your Facebook Page is then broadcast into the mini-feeds of your followers.

When creating your Facebook Page, there are things to keep in mind. You will be given a choice of three options when you start out. You will be asked whether your page is about:

• A Local Business
• A Brand or a Product
• An Artist, Band or a Public Figure

Which are you? Good question. This depends on what you want to promote. Do you want to promote your business locally, do you want to promote your brand or a product or are you working to promote an artist, band or public figure?

Each of these categories will provide you with an opportunity to complete your “basic information”, “detailed information” or your “contact information.” Each option will provide you with a page that enables you to provide different ways of showing your information. It’s important to realize that you cannot edit your page type once you select it, and also remember that the page type that you select will categorize your page with other like pages in that category; this is why you want to make sure you select the correct category to be displayed in.

Your Facebook Page, when done correctly can be used to bring in new customers as well as to help you maintain current customer relationships.

Facebook Groups

Facebook Groups, carry a similarity to Facebook Pages, the difference is they are built around a group of people rather than your business or your brand. You must be a member of Facebook to create a Facebook Group. In order to create a group just login to Facebook and then click on the Groups link in the main menu on the left hand side of the page.

You can use Facebook Groups to create awareness, but they do not have the feature that allows users to become fans, they only become members. The downfall of this is it will not share as much information with friends of “group” members as they interact with the group.

Which One is Right for You?

The question I hear most when it comes to marketing on Facebook is “Laura, do I need a page or a group?” The answer depends on the goal you want to achieve with marketing on Facebook. The truth is you will gain more exposure from a Facebook Page, because it can be seen by unregistered users, but a group page can only be seen by registered Facebook users.

Now, that feature alone should make it easy to decide, right? Wrong. You must also consider that when you send a message to Facebook Page members, they will only receive an update notification, but if you are sending a message to your Facebook Group they will receive the message via their Facebook inbox. If you goal is to be able to communicate in a personal way, the Facebook Group option may be a better fit for you.